Freezing temperatures are dangerous for homeless people. Shelters are urging Texans to come in off the streets.

February Winter Storm 2021

• When will my water come back? How can I get water in the meantime?

  We do not know. State and city officials are urging patience — and telling Texans who have running water to boil it. Take whatever measures you need to prepare for several days without water. Officials in Austin, for example, said Feb. 19 that restoring water services would likely be a multiday process for the whole city. We have some resources here, but your best bet to find free water is to check your local media.

• Will I get a large energy bill?

  You shouldn’t immediately. Texas officials have signed an order temporarily preventing electricity providers from sending bills to residents. The order is a stopgap measure to give officials time to address a spike in some residents' bills. Officials also signed an order to stop utility providers from cutting off service to residents who haven’t paid a bill. Read more here.

• How can I get updates?

  Sign up for news updates from us by texting “hello” to 512-967-6919 or visiting this page.

• I was without power for more than a day. Why are people calling these rolling outages?

  When the state’s electrical grid operator began implementing rolling outages at 1:25 a.m. CT on Feb. 15, these were intended to be a temporary measure to deal with an extreme winter event. Instead, some Texans are going without power for much longer, facing days without electricity instead of the originally planned 45 minutes at a time The electricity grid was designed to be in high demand during the summer, when Texans crank their air conditioning at home. But some of the energy sources that power the grid during the summer are offline during the winter. So when Texans stayed home during the storm on Sunday and demanded record amounts of electricity, the state’s power grid could not keep up.

• Wait, we have our own power grid? Why?

  Yes, Texas has its own power grid run by an agency called ERCOT, the Electric Reliability Council of Texas. The history is long, but the short version is: Texas has its own grid to avoid dealing with federal regulations. In 1935, President Franklin D. Roosevelt signed the Federal Power Act, which charged the Federal Power Commission with overseeing interstate electricity sales. But Texas’ utilities do not cross state lines. ERCOT was formed in 1970, in the wake of a major blackout in the Northeast in November 1965, and it was tasked with managing grid reliability in accordance with national standards. Note that Texas is not all on this same power grid. El Paso is on another grid, as is the upper Panhandle and a chunk of East Texas.

• I read online that wind turbines are the reason we lost power. Is that true?

  No. The lost wind power makes up only a fraction of the reduction in power-generating capacity that has brought outages to millions of Texans. An official with the Electric Reliability Council of Texas said on February 16 that 16 gigawatts of renewable energy generation, mostly wind generation, were offline. Nearly double that, 30 gigawatts, had been lost from thermal sources, which includes gas, coal and nuclear energy. “Texas is a gas state,” said Michael Webber, an energy resources professor at the University of Texas at Austin. “Gas is failing in the most spectacular fashion right now.”

• How can I stay warm? How can I help others?

  The National Weather Service encourages people to close blinds and curtains, gather in one room if possible and close doors to others, and stuff towels in the cracks under the doors. Wear loose-fitting layers of warm, lightweight clothing. Eating snacks and staying hydrated will help to warm the body up. Some cities are providing warming centers and transportation as needed — find local resources here. If you have resources or are able to offer financial donations, find nonprofits who are helping people here.

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